Privacy Policy
Last Updated: December 15, 2025
1. Introduction
PayoffAgent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loan payoff calculation platform.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, company name, and other business contact information.
2.2 Loan Document Data
We process loan agreements and related documents that you upload or connect through SharePoint integration. This may include borrower information, loan terms, payment schedules, and other financial data.
2.3 Usage Data
We collect information about how you use our platform, including pages visited, features used, calculation history, and timestamps.
3. How We Use Your Information
We use your information to:
- Provide and maintain our loan payoff calculation services
- Process loan documents and perform calculations
- Generate payoff letters and reports
- Communicate with you about your account and our services
- Improve our platform and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption at rest and in transit (TLS 1.3)
- Multi-tenant data isolation with row-level security
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Automated backups and disaster recovery procedures
- SOC 2 Type II compliance
5. Data Sharing and Disclosure
We do not sell your data. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who help us operate our platform (e.g., cloud hosting, AI services)
- Legal Requirements: When required by law, subpoena, or court order
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your data within 90 days, except where we are required to retain it for legal or compliance purposes.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
- Object to processing of your data
To exercise these rights, contact us at privacy@payoffagent.com
8. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser.
9. Third-Party Services
Our platform integrates with third-party services including:
- Microsoft SharePoint (for document access)
- Anthropic Claude API (for AI document extraction)
- Supabase (for database and authentication)
- Vercel (for hosting)
These services have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@payoffagent.com
Address: PayoffAgent, Inc.
[Your Business Address]